Plain-English summary: We use this website to help you contact us by phone or WhatsApp. We use Google Analytics to understand how people find us. We do not sell your data to anyone.
1. Who we are
This website (https://electrical.shaats.com) is operated by Shaats Electrical, a service vertical of Shaats Private Limited. Registered office: Shahgunj, Chh. Sambhajinagar (Aurangabad), Maharashtra 431001, India.
For any privacy-related question, write to us by WhatsApp on +918983237729 or call +91 89832 37729. Talk to us in Marathi, Hindi or English.
2. Information we collect
2.1 Information you give us directly
When you call or send us a WhatsApp message using the buttons on this site, we receive whatever information you choose to share - typically your name, phone number, address area, and a description of the electrical issue. We use this only to schedule, perform, and bill the service you requested.
2.2 Information collected automatically
Like most websites, we use Google Analytics 4 to understand how visitors find and use this site. This may include:
- Pages viewed and time spent on each page
- Approximate location (city / region) derived from your IP address
- Device type, browser, and operating system
- Referring website or search query (where available)
We have IP-anonymisation enabled. We do not link this analytics data to your name or phone number. The one exception is the ad-click record described in section 2.4.
2.3 Cookies
Google Analytics sets first-party cookies to distinguish unique visitors. We do not use cookies for advertising or cross-site tracking. You can disable cookies in your browser settings; the site will continue to work normally.
2.4 Ad clicks and WhatsApp reference codes
If you reach this site by clicking one of our Google ads, or a link tagged with campaign details, your browser keeps the ad click identifier (such as gclid) and the campaign tags for 90 days. This is stored in your browser's local storage, not in a cookie, and you can clear it at any time with your browser's site-data settings.
When you tap a WhatsApp button, the prefilled message ends with a short reference code such as Ref: EL-KQXMTA. The code is random and contains no personal information. Our system records the code, the page you were on and the ad click details above. If your message reaches us with the code, we can tell that your enquiry came from the website or from an ad, which helps us judge which ads bring genuine enquiries. You are free to delete the code before sending; your message will be answered the same way.
Reference codes that never arrive in a message are deleted after 90 days. For this record we keep only the code, the sender and the time of the message; your message text is not copied into it.
3. How we use your information
- To respond to your service request and send a technician
- To prepare a quotation, invoice, and any required documentation
- To improve this website and our service quality
- To comply with applicable laws and tax / accounting obligations
4. How we share your information
We do not sell or rent your personal information. Limited sharing occurs only with:
- The on-site technician assigned to your job (so they can reach you)
- Service providers we rely on (e.g. Google for Analytics, our payment processor, our SMS / WhatsApp providers) under their own privacy commitments
- Government authorities when legally required
5. How long we keep it
We retain service-related information for up to 7 years for accounting and tax compliance, and longer only if a legal dispute is ongoing. Analytics data is retained for the default Google Analytics period (typically 14 months) and then automatically deleted. Ad-click details are kept in your browser for 90 days, and unused WhatsApp reference codes are deleted from our system after 90 days.
6. Your rights
Under India's Digital Personal Data Protection Act, 2023 you have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information, where retention is no longer required by law
- Withdraw consent for any non-essential processing
- Nominate a representative to exercise these rights on your behalf
Reach us by WhatsApp or call to make any of these requests. We will respond within a reasonable time.
7. Children
This site is intended for adults arranging electrical services. We do not knowingly collect information from children under 18. If you believe we have, please contact us so we can delete it.
8. Changes to this policy
We may update this policy occasionally. The updated version takes effect when posted on this page. The "Effective" date at the top of this document tells you when the latest version became active.
9. Contact
Questions, concerns, or requests can be sent any time by WhatsApp on +918983237729 or by calling +91 89832 37729.
Note: This document is a starting template. Please have it reviewed by a qualified Indian advocate before relying on it for compliance with the DPDP Act 2023, Information Technology (SPDI) Rules 2011, and any sector-specific requirements.